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Web Scraping & AI Integration eCommerce 6 months

AI-Powered Customer Support Solutions

Developed AI customer service automation using ChatGPT and RAG technology, reducing response times by 70%. Integrated multilingual support and custom knowledge base for e-commerce platform.

AI-Powered Customer Support Solutions

Project Overview

Our client, a leading e-commerce platform, faced challenges in scaling their customer support operations to meet growing demands across multiple languages and regions. The existing system struggled to provide timely and accurate responses, leading to inefficiencies and reduced customer satisfaction.

We implemented an AI-powered customer support solution that included:

  • A ChatGPT-powered Retrieval-Augmented Generation (RAG) system tailored to the client's needs for automated customer support
  • A custom knowledge base for accurate and context-aware responses to improve customer interactions
  • Multi-language support to cater to a global customer base and ensure efficient communication
  • Enhanced customer support efficiency, resulting in faster resolution times and improved customer satisfaction rates

Project Details

Client Industry

eCommerce

Project Type

Web Scraping & AI Integration

Technologies Used

PythonJavaScriptMongoDBTypeScript

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What Our Clients Say

Discover what industry leaders and successful businesses have to say about their experience working with us.

Alexandar S

Alexandar S

Austria

BinaryBits is a very smart engineering company. They fully understood the requirements and also made suggestions on how to make them better. Everything went smoothly, and unlike some other engineers, they also tested their own work and were very responsive overall. Highly recommendable!

Alice

Alice

London, UK

BinaryBits provided the perfect solution to my challenge of gathering the latest property listings in the UK and USA. They delivered on time and went above and beyond, offering a brilliant solution that helped my business grow significantly.

Yizhen Dong

Yizhen Dong

United States

Working with BinaryBits was a pleasure. They were attentive to detail and always open to feedback. Even during a challenging time when there were issues, they bounced back quickly and remained committed to delivering great results.

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