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Web Scraping & AI Integration eCommerce 6 months

AI-Powered Customer Support Solutions

Developed AI customer service automation using ChatGPT and RAG technology, reducing response times by 70%. Integrated multilingual support and custom knowledge base for e-commerce platform.

AI-Powered Customer Support Solutions

Project Overview

Our client, a leading e-commerce platform, faced challenges in scaling their customer support operations to meet growing demands across multiple languages and regions. The existing system struggled to provide timely and accurate responses, leading to inefficiencies and reduced customer satisfaction.

We implemented an AI-powered customer support solution that included:

  • A ChatGPT-powered Retrieval-Augmented Generation (RAG) system tailored to the client's needs for automated customer support
  • A custom knowledge base for accurate and context-aware responses to improve customer interactions
  • Multi-language support to cater to a global customer base and ensure efficient communication
  • Enhanced customer support efficiency, resulting in faster resolution times and improved customer satisfaction rates

Project Details

Client Industry

eCommerce

Project Type

Web Scraping & AI Integration

Technologies Used

PythonJavaScriptMongoDBTypeScript

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What Our Clients Say

Discover what industry leaders and successful businesses have to say about their experience working with us.

Angad S

Angad S

Beckton, GB

Absolutely brilliant. Particularly hard web scraping task completed well and within a very tight deadline. Binary Bits communicated throughout with progress and delivered on time. Would recommend very highly.

Alice

Alice

London, UK

BinaryBits provided the perfect solution to my challenge of gathering the latest property listings in the UK and USA. They delivered on time and went above and beyond, offering a brilliant solution that helped my business grow significantly.

Binoj S

Binoj S

UK

BinaryBits has a deep understanding of eCommerce and data analysis. Their expertise made a real difference, and I will definitely be working with them again. Thank you!

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